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Payment and Shipping

Payment

We accept payment through the systems of PayPal. We also accept Check and Money Order. Credit terms are not available.

1. PayPal

2. Credit Card (Visa or MasterCard only)

3. Company Check or Money Order
    

Note: Amex and Discover Card users must call Toll-Free: 1-877-313-7867 to place order during office hours.


PayPal supports Mastercard, Visa, Discover, American Express and eCheck.
(Available ONLY for payment totals less than USD1000)
    

Credit Card (Visa or MasterCard only) payment system supports Mastercard and Visa.
(Available ONLY for payment totals less than USD500)
 

Personal/Company Checks and Money Orders

We accept Personal/Company Checks and Money Orders. All checks and money orders must be denominated in U.S. Currency. Make checks payable to: Silver Center America Inc., 4427 Enterprise Street Fremont, CA 94538. Please write the order number on the face of the check so we can make sure your order is sent out in a timely manner.

Tax

The total price of any order will only include the applicable sales taxes. All other taxes that may apply are the sole responsibility of and to be paid by the customer.

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

Refund

After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.Refunds will be given at the discretion of the Company Management.


Shipping

 

All the ordered items are shipped from our distribution center in California, U.S.A., via USPS or UPS. If expedited services are used for delivery, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.

United States

Delivery Method Weight Minimum Charge Cost/Incremental Unit Maximum Weight Allowed Delivery Days
UPS or USPS First 1 Lb US$ 10 +US$ 1 / 1 Lb 50 Lb About 5 business days
Remarks: The shipping cost of Alaska, Hawaii, Military Locations, AFO/APO address is US$ 13 and it takes about 5 business days.

Conversion Info: 1 Pound (Lb) = 16 Ounce (Oz) = 453.6 Gram (g)

All our products for United States destination are shipped by UPS Ground or USPS, depending on whichever service would take the shortest delivery time to your location.

The UPS will charge us US$10.00 for any refused packages with immediate effect. Therefore, please provide us with the correct postal address and name of the recipient. Otherwise, Customers would have to bear all the additional delivery a nd service charges, including that being imposed by the UPS.

UPS Next Day Air, UPS 2nd Day Air

Please contact us at 1-877-313-7867 if you want to have a "UPS Next Day Air" or "UPS 2nd Day Air" shipment in USA.

Return Shipping Charges

We will arrange UPS to pick up the RMA merchandise from the customer. We will charge the UPS shipping charge from the customer's credit card if the customer causes the mistake.

Cross Shipment

Cross shipment (exchange shipped prior to return of the original) must be secured by credit card. Such charge will remain on the customer's credit card until we received the returned merchandise. A refund for the charged amount will be credited within 30 days from the day on which we received the returned merchandise.

It is the responsibility of the customer to provide us with an accurate and complete address. Address corrections after the package has been sent out is very expensive ($25) and often impossible. Packages returned to us with address errors often incur an additional return shipping fee (charged by the courier), which will be deducted from the refund of the cancelled order.

Please check that the address you have provided is correct and current. Do not use non-standard abbreviations. UPS charges $25 to re-direct a package for any reason, and you are responsible for this re-direction fee and other charges that might incurred.

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